Policies

Privacy Policy

Who we are

Our website address is: https://planet-magic.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Accounts

When you create an account on our website, you agree to the following:

We reserve the right to suspend or terminate your account if you are using our site illegally, or if you violate our Terms and Conditions, including sharing passwords and access to your account.

Your Consent

By using our site, you consent to our privacy policies.

Refunds & Returns Policy

Once you check out from the shopping cart you agree to our policies. Title passes at shippoint.

Overview

We only accept returns on items that are faulty or damaged in transit, or by manufacturer defect. All returns and exchanges must be initiated with an email to [email protected] and must be accompanied by a photo of the damaged item. Do not return any product until receiving a confirmation email from us approving the return and providing detailed instructions on how to do so.

Returns

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.

All products must be returned intact and complete with packaging. We reserve the right to refuse the return of products that have been damaged in transit to us, including having shipping labels directly attached to the product packaging.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items are only eligible for partial returns; several types of products are exempt from being returned, including Bundles, Crates, and decks of cards.

Additional non-returnable items:

Gift cards
Downloadable software products
Books
CDs or DVDs that have been opened
Any item not in its original condition or which is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Sale items

Important: Please do not send your purchase back to the manufacturer.

We only accept returns from the original purchaser (i.e., if you sell the product on, we cannot accept a return from your purchaser).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received your refund, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged by the manufacturer. If you need to exchange it for the same item, first send us an email at [email protected]. You must include a picture of the damaged or defective item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

Do not ship anything to us before receiving approval and instructions to do so. To return your product, mail it to:

Planet Magic
PO Box 406
Rochester, NY 14624

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.